Q: Can you ship to the U.K.?
A: I have shipping to the United Kingdom temporarily disabled while I sort out the new regulations and duties related to Brexit. U.K. customers, please visit my shop on Etsy: www.epicallyepicsoap.etsy.com
Q: What is your turn around time?
A: Current TAT is about 3 weeks.
Q: Why is TAT so long??
A: Just so you know what's going on behind the scenes, I'm a one-person business doing everything from making the items, cutting and sticking labels, to packing orders. It's not an option to bring in another person to help at this time. Also, I find myself in charge of home schooling a 1st and 3rd grader for most or all of this school year. I appreciate every order, and I appreciate your patience, too. Thank you!
Q: What is my tracking number? A: If your order has been shipped, you will receive an email with your tracking number. Please check your spam or junk mail folder folder as it may end up there. You can also click the blue "View your order" button on your receipt to see tracking info.
Q: Where are the custom perfumes?
A: I currently have a limited number of custom perfumes listed. Once they sell out, I will need to take a break from them again while I process Winter Collection orders.
A: No, I won't be able to make WBBs until my kids go back to school full-time, whenever that may be.